FAQ

How Do I Place An Order?
What forms of payment does your site accept?
Are credit card transactions over the Internet safe?
What is your cancellation policy?
Refund and returns
How could I contact your store?
How can I track my order?
Why does email sent to me not arrive?
How do you keep your prices low?
Why was my order declined?

How Do I Place An Order?

When you click "Buy now", you will be taken to our Order Form. Please fill in your contact information and shipping address below. When you are done, click "Make Payment", and you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.

What forms of payment does your site accept?

You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and AMEX/DINNERS CLUB CREDIT CARDS. Payments are processed on-line. It usually takes not more than 2 days for credit cards processing operations. When orders are accepted and processed, customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at support@multiherbal.com

Are credit card transactions over the Internet safe?

We use SSL secure to collect any confidential data.

What is your cancellation policy?

You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped. Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.

Refund and returns

You can not return your medication for a refund. If your parcel is seized by the Customs, please inform us via an e-mail about the situation occurred and we will do our best to solve the problem. We can issue you a refund only if your order did not arrive in 30 days. We can't propose you any refund if you provided us with the incorrect shipping address and if this order was shipped already.

How could I contact your store?

If you have any questions, please don't hesitate to contact us anytime and we'll respond to your e-mail within 24 hours. Your valued comments, suggestions and feedback would also be appreciated. If you have any questions or concerns about our policies, please let us know so we can help you or you could access our FAQ for more information.

How can I track my order?

Each parcel has a tracking number. If you need it, just write us an e-mail and we will provided to you immediately. Using a tracking number, you can check the information regarding your parcel at the local Post Office.

Why does email sent to me not arrive?

Dear users of AOL.com and COX.net e-mails! You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:
http://postmaster.info.aol.com/faq/memberfaq.html#nomail
http://members.aol.com/adamkb/aol/mailfaq/ For more help you may contact AOL/COX Customer support.

How do you keep your prices low?

In the first place, we buy our products in large quantities and from countries, where the drugs are free of taxes; hence it turns out to be much cheaper, although they are produced by original manufacturer. In the second place, we have set up durable partnerships with the largest buying groups that are able to leverage better prices and more choices for our customers.

Why was my order declined?

There are 6 reasons for declining the orders:

Refusal by client;
Big order (Your first order should not exceed 200-250 $);
This particular brand is out of stock for the time being;
Identical order (You placed the same order several times);
Incomplete shipping address;

Please send the mails to: support@multiherbal.com

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